A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
Responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines. Supervising the implementation and maintenance of the school's computing needs.
Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.
Building computer systems for a wide range of industrial uses. Working to tight deadlines ensuring units made their target delivery dates. Installing and testing customer’s bespoke software ensuring it worked on the systems.
The Multi Asset Tracking Tool was a project I started to help the team and I keep our records up to date.
This project was for staff to be able to log helpdesk jobs and order packed lunches.