About Me

Personal Summary

A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.

Areas of Expertise
  • Desktop Support
  • Diagnosing hardware software faults
  • Testing and evaluating new technology
  • Microsoft Office 365
  • Microsoft Exchange
  • Windows Active Directory
  • Windows Group Policy
  • Windows Deployment Services
  • Personal Skills
  • Troubleshooting
  • Customer Service Skills
  • Problem Solving
  • Project Manager
  • Ability to work under pressure
  • Work Experience
    Roedean Moira House
    IT Manager

    Responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines. Supervising the implementation and maintenance of the school's computing needs.

    • From: March 2019 to August 2020
    • Research and install new systems and networks
    • Implement technology, directing the work of systems and business analysts, developers, support specialists and other computer-related workers
    • Evaluate user needs and system functionality, ensuring that IT facilities meet these needs
    • Plan, develop and implement the IT budget and obtain competitive prices from suppliers to ensure cost-effectiveness
    • Organise the purchase of hardware and software
    • Schedule upgrades and security backups of hardware and software systems
    • Guarantee the smooth running of all IT systems, including anti-virus software, print services and email provision
    • Ensure that users adhere to software licensing laws
    • Provide secure access to the network for remote users
    • Secure data from internal and external attack
    • Offer users appropriate support and advice
    • Manage crisis situations, which may involve complex technical hardware or software problems
    • Keep up to date with the latest technologies
    • Contribute to organisational policy regarding quality standards and strategic planning.
    IT Technician

    Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.

    • From: June 2009 to March 2019
    • Installing and configuring hardware and software components to ensure usability.
    • Troubleshooting hardware and software issues.
    • Ensuring electrical safety standards are met.
    • Repairing or replacing damaged hardware.
    • Upgrading the entire system to enable compatible software on all computers.
    • Installing and upgrading anti-virus software to ensure security at the user level.
    • Performing tests and evaluations on new software and hardware.
    • Providing support to users and being the first point of contact for error reporting.
    • Establishing good relationships with all departments and colleagues.
    • Conducting daily backup operations.
    • Define software, hardware and network requirements
    • Managing technical documentation.
    System Builder

    Building computer systems for a wide range of industrial uses. Working to tight deadlines ensuring units made their target delivery dates. Installing and testing customer’s bespoke software ensuring it worked on the systems.

    • From: June 2009 to March 2019
    • Responsible to the Area Team Leader
    • Reporting directly to the Production Manager
    • Liaison with existing members of the Production Department and the wider company
    • To Manufacture PC / Laptops to the highest quality standard
    • Liaise with Team Leader to ascertain order manufacturing priorities
    • Check orders are current and have no recent updates prior to manufacture.
    • Check components to work order
    • Log the build into computerised administration system
    • Ensure that all components are fitted correctly and the cabling is to a high standard
    • Ensure the unit is labelled with the appropriate order number and operating system.
    • Ensure any equipment used is in good working order conducting a physical check weekly
    • manage crisis situations, which may involve complex technical hardware or software problems
    • keep up to date with the latest technologies
    • Prepare the welcome pack and include any accessories


    Contact Me

    E-Mail: matt@matthill.io